Terms of Service

1. Acceptance

By creating a BounceBox account or using the service at bouncebox.app you agree to these Terms of Service. If you use BounceBox on behalf of an organization, you represent that you are authorized to bind it.

2. The service

Bouncebox provides workspace inbound email addresses. Send emails directly or forward them to those addresses for machine-learning extraction into structured data. Delivery uses the webhook or reply email you configure; it is not a native ERP connection. Extraction may be incomplete or incorrect, including on scans and handwritten inputs. You are responsible for reviewing output before relying on it. Approval or delivery does not establish stock availability, fulfillment or acceptance by a downstream system.

3. Your responsibilities

You are responsible for the content you and your senders transmit through BounceBox, for configuring which senders are allowed, and for the lawful basis under which emails are forwarded to and processed by the service. You must not use BounceBox to process content you have no right to process, or for unlawful, deceptive, or spam-generating purposes. We enforce loop-prevention and allowlist controls to protect email deliverability; circumventing them is prohibited.

4. Plans, trials, and billing

Plans purchased on the website or in the Android app are billed through our merchant of record, Polar. These self-service plans include a 14-day trial: payment details are collected at checkout but no charge occurs until the trial ends. Cancel before the trial ends to pay nothing. When your email allowance is exhausted, processing pauses and affected emails are marked quota-blocked; upgrade or resume processing when allowance is available. We do not bill metered email overages. Polar subscriptions can be managed or cancelled via the billing portal; cancellation takes effect according to the subscription terms shown there. Custom requirements are subject to agreement.

Plans purchased in the BounceBox iPhone app are auto-renewable App Store subscriptions billed by Apple to your Apple ID, subject to Apple's Media Services Terms and the Licensed Application End User License Agreement. Payment is charged after the 14-day free trial (where your Apple ID is eligible) and then monthly; the subscription renews automatically unless cancelled at least 24 hours before the end of the current period. Manage or cancel it in your Apple ID subscription settings; refunds for App Store purchases are handled by Apple.

5. Data, retention, and deletion

The raw-input retention window is 14 days on Starter and 30 days on Pro and above, with scheduled expiry for stored raw emails and attachments. A raw-input purge action is available in Settings → Data & retention. Structured results and delivery records are separate and may remain after raw-input expiry. Where optional approved customer history is enabled, that structured history is also separate from raw inputs. See the Privacy Policy and contact support@bouncebox.app for deletion or workspace-closure requests. A DPA can be discussed for Custom plans.

6. Availability and support

We aim for high availability but the service is provided “as is” without warranty of any kind. To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months preceding the claim. Custom plans may include a contractual SLA.

7. Termination

You may request closure of your workspace by contacting support@bouncebox.app. We may suspend or terminate accounts that violate these terms, abuse the service, or endanger deliverability for other customers. Where practicable we will give notice and a chance to remediate.

8. Contact

Questions about these terms: support@bouncebox.app.